Responsible Gaming
at gb99d
gb99d believes that online gaming should be an enjoyable, affordable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and direct support needed to stay in control at every step.
Our Foundation
Our Commitment to Safe Play
gb99d is built on the principle that gaming must remain a positive experience. We have embedded responsible gaming protections at every layer of the Platform — from account registration through to daily play — so that our players across Bangladesh always have the means to play safely.
At gb99d, we recognise that the vast majority of our players enjoy cricket betting, live casino games, slots, and crash games as a fun leisure activity — and our goal is to keep it that way. We also understand that for a small number of individuals, gambling can escalate from entertainment into a compulsive behaviour that negatively affects their finances, relationships, and mental wellbeing. gb99d takes that reality seriously.
Our responsible gaming framework has three pillars. The first is prevention: we verify the age of every player at registration and use automated monitoring to detect early signs of disordered gambling behaviour. The second is player empowerment: we provide a comprehensive suite of self-management tools — deposit limits, session time-outs, cooling-off periods, and permanent self-exclusion — that any player can activate instantly without needing to speak to a support agent. The third is active support: our 24/7 support team is trained to recognise gambling-related distress and to connect players with appropriate help, both within gb99d and through external organisations.
Responsible gaming at gb99d is not a compliance checkbox — it is a core part of how we operate. Every staff member who interacts with players receives dedicated responsible gaming training, and our systems are reviewed regularly to ensure our protections keep pace with best-practice standards in the industry.
If you are a player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or anywhere else in Bangladesh — and you feel that your gambling is no longer under your control — please read this page carefully and use the tools and contacts provided. Help is available, and asking for it is always the right move.
Age verification at registration and automated monitoring for early behavioural warning signs.
Self-service deposit limits, time-outs, cool-offs, and self-exclusion — all available instantly in Account Settings.
24/7 support team trained in responsible gaming protocols, with direct referral to external help organisations.
All gb99d staff who interact with players complete mandatory responsible gaming training at onboarding and annually thereafter.
Age Verification
Every new gb99d account undergoes age verification. Players must confirm they are 18 years or older before any real-money activity is permitted.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT. Limits take effect immediately and can only be increased after a mandatory 48-hour cooling period.
Session Reminders
Configure on-screen reminders that notify you how long you have been playing. Time awareness is one of the most effective tools against excessive play.
Self-Exclusion
Permanently or temporarily block access to your gb99d account. Exclusions are enforced immediately with no override period — your decision is respected at once.
24/7 Support
Live chat, WhatsApp, and email support are available around the clock every day of the year. Our trained team speaks to gambling concerns with empathy and no judgement.
Behavioural Monitoring
gb99d's automated systems flag accounts showing patterns consistent with disordered gambling and prompt proactive outreach from our player protection team.
Reality Checks
Reality check pop-ups display your net win/loss position at regular intervals you choose — keeping your gambling in honest perspective during a session.
Minor Protection
gb99d strictly prohibits account registration by persons under 18. Parental control software is recommended for households where minors may access shared devices.
Section 1
18+ Age Restriction
The gb99d Platform is strictly for adults aged 18 years and above. This is a firm, non-negotiable requirement that applies to every player in Bangladesh regardless of the game type, payment method, or device used.
Why Age Verification Matters
Underage gambling carries significant risks of harm. Young people are more susceptible to developing disordered gambling behaviours, and exposure to real-money gaming before the age of 18 has been linked to higher rates of problem gambling in adulthood. gb99d's age verification procedures exist to protect young people from these harms, not merely to satisfy a formal requirement.
How gb99d Verifies Age
At registration, every player must confirm their date of birth. Where gb99d's automated systems flag a date of birth as potentially inaccurate, or when a withdrawal request triggers our KYC process, the player is required to submit a copy of their Bangladesh National Identity Card (NID), valid passport, or driving licence. Accounts are placed in a verification-pending state — meaning deposits and withdrawals are paused — until identity and age confirmation is complete. No exceptions are made to this process.
Protecting Children on Shared Devices
If you share a computer, tablet, or mobile phone with persons under the age of 18, gb99d strongly recommends the following steps to prevent unauthorised access to your account:
- Never save your gb99d login credentials in your browser's password manager on a shared device.
- Always log out of your gb99d account before handing a shared device to a minor.
- Enable device-level PIN, fingerprint, or face-unlock protection so that the device cannot be accessed without your authorisation.
- Consider installing a reputable parental control application on shared devices — options include Google Family Link and built-in parental controls on iOS and Android.
- If you discover that a minor has accessed your gb99d account, contact [email protected] immediately for assistance.
Reporting Suspected Underage Access
If you have reason to believe that a person under the age of 18 has registered an account or is using the gb99d Platform, please report this to [email protected] immediately with as much detail as possible. gb99d takes all such reports seriously and will investigate promptly.
Any winnings generated by an underage player will be forfeited. All deposits will be returned to the originating payment method after a compliance review.
Bangladesh National Identity Card (NID), valid passport, or driving licence. Selfie required for KYC confirmation.
Deposits and withdrawals are paused until age and identity verification is complete. Play may continue on a provisional basis in some cases.
Google Family Link, iOS Screen Time, and Android Digital Wellbeing can all restrict access to gambling content on shared devices.
Section 2
Deposit and Spending Limits
Setting a personal deposit limit is the most direct way to ensure you never spend more than you can afford on gb99d. Limits are free to set, take effect instantly, and can only be relaxed after a mandatory waiting period.
gb99d offers three types of deposit limit: daily, weekly, and monthly. You can set all three simultaneously to create a layered spending control framework. For example, a player might set a daily limit of ৳1,000, a weekly limit of ৳5,000, and a monthly limit of ৳15,000. Once any one of these thresholds is reached, deposits via bKash, Nagad, Rocket, Upay, or bank transfer are automatically declined until the relevant period resets.
To set or adjust your deposit limits, navigate to Account Settings → Responsible Gaming → Deposit Limits. The change is applied to your account immediately upon confirmation. If you are reducing a limit, the new lower limit takes effect at once. If you are increasing a limit, a mandatory 48-hour cooling-off period applies before the higher limit becomes active — this gives you time to reconsider the decision.
In addition to deposit limits, gb99d also provides a loss limit feature. A loss limit caps the amount you are permitted to lose — across all game types including cricket betting, slots, live casino, Hi-Lo, and Crash Goal — within a defined period. If your net loss for the period reaches the cap, all wagering activity is paused until the period resets. Loss limits work alongside deposit limits to give a more complete picture of your actual gambling expenditure.
Account Settings → Responsible Gaming → Deposit Limits. No support ticket needed — fully self-service.
Limits apply across all deposit channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard.
| Limit Type | Period | Minimum (BDT) | Takes Effect (Decrease) | Takes Effect (Increase) |
|---|---|---|---|---|
| Daily Deposit Limit | Rolling 24-hour window | ৳500 | Immediately | After 48-hour cooling period |
| Weekly Deposit Limit | Rolling 7-day window | ৳2,000 | Immediately | After 48-hour cooling period |
| Monthly Deposit Limit | Rolling 30-day window | ৳5,000 | Immediately | After 48-hour cooling period |
| Daily Loss Limit | Rolling 24-hour window | ৳500 | Immediately | After 48-hour cooling period |
| Weekly Loss Limit | Rolling 7-day window | ৳2,000 | Immediately | After 48-hour cooling period |
| Monthly Loss Limit | Rolling 30-day window | ৳5,000 | Immediately | After 48-hour cooling period |
Section 3
Self-Exclusion Tools
Self-exclusion is the most powerful tool available on gb99d. It allows you to block your own access to the Platform — temporarily or permanently — and is the right choice if you feel that your gambling is getting out of hand.
Self-exclusion on gb99d works by locking your account so that login is impossible, deposits are blocked, and all marketing communications are suppressed for the duration of the exclusion. It is not a soft opt-out — once activated, it cannot be reversed until the exclusion period ends (for temporary exclusions) or it cannot be reversed at all (for permanent exclusions).
Temporary Self-Exclusion
Temporary self-exclusion allows you to take a break from gb99d for a defined period. Available periods are: 1 week, 1 month, 3 months, 6 months, and 12 months. During a temporary exclusion, your account is fully locked and no contact will be made other than essential security notifications (such as a password reset if you request one after the exclusion ends). At the end of the exclusion period, your account access is restored automatically — you are not required to re-register.
Permanent Self-Exclusion
Permanent self-exclusion closes your gb99d account indefinitely with no reinstatement path. Your account data is retained in accordance with gb99d's Privacy Policy and legal record-keeping obligations, but you will never be able to log in, deposit, or wager again. Any account balance at the time of permanent self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) after a standard compliance review. Permanent self-exclusion is the appropriate choice for players who have decided that online gaming is not compatible with their personal wellbeing.
How to Activate Self-Exclusion
You can activate self-exclusion at any time — 24 hours a day, 7 days a week — through two channels:
- Self-service: Navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your exclusion type and period, then confirm. The exclusion takes effect within 60 seconds.
- Via support: Contact our support team at [email protected] or via live chat and request self-exclusion. Our team will process the request within 1 hour and send a confirmation email.
What Happens After Self-Exclusion
Once self-exclusion is active, gb99d will suppress all promotional emails, SMS messages, and bonus offers associated with your account for the full duration of the exclusion. If you attempt to create a new account on gb99d during a self-exclusion period, gb99d's systems will match your registration details against the self-exclusion register and block the new account. If you believe a new account has been incorrectly blocked, contact [email protected] to investigate.
1 week · 1 month · 3 months · 6 months · 12 months. All activated instantly via Account Settings.
Login blocked · Deposits blocked · All marketing suppressed · Balance returned (permanent exclusions) · New account matching enforced.
No reinstatement path. Balance returned to registered payment method after compliance review. Account data retained per Privacy Policy.
Log In to gb99d
Access your account from any device using your registered email and password. Go to Account Settings in the top-right menu.
Open Responsible Gaming
Inside Account Settings, select the "Responsible Gaming" tab. This is where all player protection tools are located.
Select Self-Exclusion
Choose "Self-Exclusion" from the list. Select temporary or permanent, then choose your exclusion period (temporary only).
Confirm the Exclusion
Review the terms and confirm your decision. The exclusion is enforced within 60 seconds. A confirmation email will be sent to your registered address.
Section 4
Time-Out and Cool-Off Features
Sometimes you need a short break without committing to a full self-exclusion. gb99d's time-out feature gives you that breathing room — a brief, enforced pause from the Platform to reset and reflect.
24-Hour Time-Out
Take a one-day break from gb99d. Your account is locked for exactly 24 hours from the moment of activation. Useful after a losing session or when you need to step back for a day.
7-Day Cool-Off
A full week's break. All deposits, wagering, and promotional communications are paused. Your account and balance are fully preserved and automatically restored after 7 days.
30-Day Cool-Off
A calendar month away from gb99d. Ideal if you feel your gaming habits need a longer reset. At the end of 30 days your account access is fully restored.
Difference Between Time-Out and Self-Exclusion
A time-out is a short, temporary pause — ranging from 24 hours to 30 days. At the end of the period your account is automatically restored and you can resume play without any additional steps. Self-exclusion, by contrast, is a longer-term or permanent commitment and carries stricter reinstatement rules. If you are unsure which tool to use, our support team can help you assess your situation and choose the appropriate level of restriction.
Session Time Limits
Separate from account-level time-outs, gb99d also allows you to set a session time limit — a maximum duration for any single gaming session. When your session reaches the configured limit, a full-screen alert is displayed and your session is ended automatically. You may choose session limits of 30 minutes, 1 hour, 2 hours, or a custom duration. Session limits reset with each new login.
Session Reality Checks
If you prefer not to set a hard session limit, you can instead configure reality check reminders at intervals of your choosing (every 30, 60, or 90 minutes). When a reality check triggers, gb99d displays a summary of your current session: time played, total wagered, and net win/loss position in BDT. You can then choose to continue or end the session. Reality checks are a lighter-touch tool that keeps you informed without forcing a stop.
Time-out: short break (24h–30 days), auto-restored. Self-exclusion: 1 week to permanent, stricter reinstatement rules. Both are free and instant.
30 minutes · 1 hour · 2 hours · Custom duration. Session ends automatically when limit is reached.
Every 30, 60, or 90 minutes. Displays time played, total wagered, and net win/loss in BDT. No forced stop — your choice to continue.
Section 5
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The warning signs below are drawn from internationally recognised screening criteria. If several of these apply to you, it may be time to use gb99d's self-management tools or speak to a professional.
Behavioural Warning Signs
Financial and Social Warning Signs
Understanding the Difference: Recreational Play vs Problem Gambling
Recreational gamblers play within pre-set budgets, treat losses as the cost of entertainment, take breaks easily, and keep gambling in perspective alongside other life activities. Problem gamblers, by contrast, find that gambling dominates their thinking, that losses feel unacceptable rather than expected, and that stopping feels impossible despite a genuine desire to do so.
The line between recreational play and problem gambling is not always sharp — it can shift gradually over weeks or months, especially during stressful life periods. gb99d's responsible gaming tools are designed to help you maintain that line before it becomes difficult to see. Using a deposit limit and a session time-out from the very start of your time on gb99d is the most effective preventive approach.
Talking to Someone You Trust
Many people find it easier to recognise and address a gambling problem once they have spoken about it openly with a trusted family member, friend, or colleague. If you are in Bangladesh and struggling with your gaming habits, consider speaking to someone close to you before the issue escalates. gb99d's support team can also be a first point of contact — our agents are trained to listen without judgement and to explain your options clearly.
Recreational players control gambling. Problem gamblers feel controlled by gambling. The distinction lies in whether you can stop when you choose to.
Using gb99d's self-management tools at the first sign of concern is far more effective than waiting until gambling has caused serious harm.
Section 6
Player Protection Tools
Every gb99d player has access to a full suite of self-service protection tools. All tools are located in Account Settings → Responsible Gaming and can be activated or adjusted at any time without contacting support.
Deposit Limits
Cap daily, weekly, and monthly deposits in BDT across all payment methods including bKash, Nagad, and Rocket. Decreases instant; increases require 48-hour wait.
Loss Limits
Set a maximum net loss per day, week, or month. Once the cap is reached, wagering is paused until the period resets. Works alongside deposit limits for complete budget control.
Session Time Limits
Define the maximum length of any single gaming session. When the limit is reached, the session ends automatically and a summary of your activity is displayed.
Reality Checks
Receive on-screen reminders at 30, 60, or 90-minute intervals showing time played and net win/loss in BDT. Continue or exit the session — your choice.
Time-Out (24h–30 Days)
Take a short break from the Platform without committing to a long-term exclusion. Account is locked for the chosen duration and automatically restored at the end.
Self-Exclusion (1 Week–Permanent)
Block access to your account for a defined period or permanently. Deposits and marketing are suspended immediately. Cannot be reversed during the exclusion period.
Marketing Opt-Out
Unsubscribe from all promotional emails, SMS messages, and push notifications at any time via Account Settings → Notifications. Takes effect within 24 hours.
Activity History
View a full record of your deposits, withdrawals, bets placed, and session durations in Account Settings → Activity. Download as a CSV for personal record-keeping.
Section 7
Support and Help Resources
If you feel that gambling is becoming a problem — or if you are concerned about someone else's gambling — the following resources and contact channels are available to you. Asking for help is always the right decision.
gb99d Player Support
Our trained support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) to help you activate responsible gaming tools, discuss your options, or simply listen if you are struggling with your gaming habits. All conversations are handled with full confidentiality.
What to Expect When You Reach Out
When you contact gb99d's support team about a responsible gaming concern, you will be connected with a trained agent — not a general customer service representative. Our responsible gaming agents are equipped to:
- Walk you through setting deposit limits, loss limits, time-outs, or self-exclusion in real time.
- Explain the difference between each tool and help you choose the one most appropriate to your situation.
- Process an immediate self-exclusion on your behalf if you prefer not to do it yourself.
- Provide information about external organisations that offer free, confidential counselling for gambling-related concerns.
- Flag your account for a temporary hold while you take time to consider your options — no permanent action is required for this initial step.
Advice for Friends and Family
If you are concerned about a family member's or friend's gambling on gb99d, you can contact our support team at [email protected] to discuss the situation in confidence. While gb99d cannot disclose account information to third parties, our team can provide general guidance on how to support someone who may be experiencing gambling-related harm and can explain the tools available to them if they choose to seek help.
General Responsible Gaming Guidance
gb99d recommends the following general principles for all players to keep their gaming experience positive and sustainable:
- Treat gambling as entertainment, not income. Winnings are a bonus, not an expectation.
- Only gamble with money you can afford to lose. Never use funds reserved for rent, bills, food, or savings.
- Set a budget before you start and stick to it. Use gb99d's deposit limit feature to enforce it automatically.
- Take regular breaks. Use session time limits and reality checks to stay aware of how long you have been playing.
- Never chase losses. Accept that losses are part of the game and do not try to recover them in a single session.
- Balance gambling with other activities. Ensure that gaming does not crowd out time with family, friends, exercise, or hobbies.
- Do not gamble when upset, stressed, or under the influence of alcohol. Decision-making is impaired in these states.
Talk to Someone You Trust
Sharing your concerns with a trusted family member, close friend, or religious leader can be a powerful first step. You do not have to address a gambling problem alone.
Professional Counselling
If gambling has significantly affected your mental health, finances, or relationships, speaking with a trained counsellor or psychologist is strongly recommended. Many offer confidential sessions at low or no cost.
gb99d Support Hotline
Reach our responsible gaming team at any hour via WhatsApp on +880 1700 000000 or email [email protected]. We will respond within 1 hour for all urgent requests.
Play Safely and Confidently at gb99d
gb99d's full suite of responsible gaming tools is free, instant, and always available. Explore our games knowing that you are supported every step of the way.